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Empowering Leaders at World Vision to Build a Better Tomorrow

Challenge: World Vision wanted to develop the next generation of purposeful leaders to drive the organization forward. The organization required resilience and agility so their people could be successful in some of the most difficult places on this planet. Our solution also needed to be adaptable across 14 different countries.

Solution: Our tech-led program seamlessly delivered the program across different populations, geographies and timezones. Sustainability was a key goal of the program as participants needed to be self sufficient once the program ended.

Impact: The program allowed World Vision to bridge the gap between technical skills and softer leadership skills, and enabled more strategic thinking around the diverse challenges they face on a daily basis.

Can leadership development be relevant for not-for-profits?


As a leading not-for-profit, World Vision’s people operate in unimaginably difficult circumstances each day. From warzones to natural disasters, World Vision supports local populations in building a better tomorrow. World Vision has extraordinary people but the challenging work that they take on can take its toll – especially on those who had not been exposed to any formal leadership development.

World Vision had numerous senior leadership roles to fill, but their people were not yet equipped for these roles.  They needed their people to be resilient, agile and energetic in some of the toughest environments in the world. They needed to cultivate these leadership behaviors simultaneously across 64 people in 16 countries across different time zones. As a not-for-profit, there was a strong focus on ensuring the delivered solution would equip leaders with lasting change, while also seamlessly operating across big distances. A truly global solution for a complex environment.

"We took a big risk. It wasn't what the audience we were selling to expected us to deliver. But they had to trust us, and we had to trust that the program would deliver – and it did!"

Andrea Pink,
World Vision

Why was leadership development a priority?


Potentialife offered a tech-led program that could be seamlessly delivered and managed across different populations, geographies, and timezones. From Indonesia to Myanmar, to India and Sri Lanka, Potentialife’s technology was the only way to equip leaders across boundaries.  World Vision’s strategic objective was to develop “leaders for the future” so the program needed to create long lasting and sustainable results. Potentialife and World Vision worked together to design a program that would allow regional leaders to shift from a technical focus to a leadership focus. The programs concentrated around the sustainability of learning. This  ensured that when formal internal support and participation in the Potentialife program was over – World Vision leaders were self-sufficient.

"For the participants, it was an inside-out experience. It got them engaged, to understand themselves and made them more aware and resilient for leadership"

Andrea Pink,
World Vision


How did Potentialife work for World Vision?

"The program had a well-organized, well-structured approach".

Andrea Pink,
World Vision


World Vision exhibited significant improvements on each metric of the SHARP framework, when World Vision reinvested in the program, the original  participants volunteered to mentor the newest group – further propelling their leadership journey.

On an individual level the program gave participants the chance to discover new strengths – outside their areas of technical expertise. They noticed a dramatic shift in how they managed others in such harrowing environments – the skills of learning and self-understanding allowed them to “think-on-their-feet”.

On a team level, the group became more agile, efficient and resilient. There was an increase of 54% in time spent exercising strengths. A 97% increase “in flow”, resulted in more engaged, present individuals. “In flow” is defined as the mental state one enters when performing an activity with full involvement and energized focus. There was also a 24% increase in time spent in meaningful activities – surprising for a not-for-profit, showing that even purpose-driven organizations can increase their time spent in meaningful activity. The program allowed World Vision to bridge the gap between technical skills and softer leadership skills, and enabled more strategic thinking around the diverse challenges they face on a daily basis.


"The single best thing? It worked!"

Andrea Pink,
World Vision