Challenge: To successfully enable a full scale transformation, Yodel needed to create a psychologically safe environment, where people embrace divergent thinking. A space capable of sustaining agile, resilient and motivated people who are on fire every day was essential to.
Solution: Participants were encouraged to take ownership over their own development through personalized modules. The shared experience of doing personalized modules created a common company language that resonated with everyone from the boardroom to the warehouse floor.
Impact: There was an increase in collaboration as relationships between colleagues improved with an increase in both authentic and positive interactions at work of 43% and 22% respectively. This was evident in customer service metrics with a 20% improvement for Yodel on TrustPilot.